At Oldwood, we offer a straightforward, transparent refund and return process, as we want to ensure your satisfaction with your purchase. If you are unhappy with our products, please get in touch with us.
You can apply for a refund or return if
There is a mistake in your order
The product must be unused, in its original condition, and in its original packaging. This is important to ensure a smooth return process.
Once we receive the returned item, we will inspect it to confirm its condition. If the return is approved, we will issue a full refund to your original payment method or offer an exchange, depending on your preference.
The product is damaged
If any alterations cause the product/s to be in no condition to be used, and this took place before the shipment—liberating the shipping company from any responsibility—we’ll process the exchange or issue a full refund. Please get in touch with us if this is the case.
We’ll need the order receipt and graphic evidence to process the refund.
Refund & Return Conditions
Please note that the return shipping costs are the customer’s responsibility unless the item is defective or incorrect. In such cases, we will cover the shipping expenses. Refunds will be typically processed within 7 to 10 business days of receiving the returned product.
If you have any questions about our return policy, please contact us. We strive to make your shopping experience as smooth and satisfactory as possible.
On the other hand, if you purchased the products from one of our authorised distributors or shops worldwide rather than directly from us, please get in touch with them. We advise you to revise their Refund and Returns Policy, as it may differ from ours.
